Frequently Asked Questions

Standard shipping takes 5-7 business days within the US. Rush shipping (2-3 days) is available at checkout. International shipping takes 10-14 business days.

Once your order ships, you'll receive an email with tracking information. You can also contact support@sketchpop.com with your order number for updates.

Yes! We ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on your location.

We'll replace damaged items for free! Simply email us a photo of the damage within 7 days of delivery and we'll send a replacement right away.

We use museum-quality archival inks and premium materials. Canvas prints are gallery-wrapped on solid wood frames. Framed prints use real wood frames with UV-protective glass.

We offer a range of sizes from 12"x16" to 24"x36" for most products. Each product page shows available size options with pricing.

Yes! After creating your artwork, you'll see a preview on various products before purchasing. You can also use our "See My Image" feature to see your art on specific products.

Our archival inks are rated to last 100+ years without fading when displayed away from direct sunlight. Your art will be enjoyed for generations!

For best results, use photos that are at least 1000x1000 pixels. Higher resolution photos produce better quality prints, especially for larger sizes.

You get 5 free AI generations to try different styles and see what you love. After that, you can purchase credit packs starting at $4.99 for 5 credits.

Yes! After generating your art, you can use the "Refine" feature to make adjustments. Each refinement uses one credit.

Royal Renaissance and Pet Royalty are our most popular pet styles! Oil Painting and Watercolor also work beautifully for pet portraits.

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase, contact us for a full refund or replacement.

Email support@sketchpop.com with your order number and reason for the refund. We'll process your request within 2-3 business days.

Yes! If you'd prefer a different size or product, we're happy to exchange. Just contact us within 30 days of delivery.